Healthwatch Information & Signposting

Find local services to resolve your health and social care issues.

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Below are examples of the types of enquires we have received and how our Advisors have been able to help.

My prescription wasn’t available when I needed it

One diabetic patient had his treatments moved from Leicester Royal Infirmary to his local surgery.

He called the Healthwatch Helpline after he had trouble accessing his prescription and was unable to contact the Practice Manager.

We spoke to the surgery who explained why his prescription had been delayed.

The surgery agreed to provide his medication and arranged a meeting for the patient with the Practice Manager.

I couldn’t sign up with with my GP of choice

One of our customers called with concerns after being told that she was unable to sign up with her GP of choice because she did not live in the correct area.

GP boundaries mean that if you leave your GPs catchment area you will have to find a new GP within your new locality.

The Healthwatch Helpline contacted the locality team who confirmed that she did in fact live in the catchment area.

The patient returned to her chosen surgery where she was taken on.

Health staff couldn’t meet my sons needs

One customer called the Healthwatch Helpline after having a traumatic experience with her autistic son at an Ophthalmology Clinic.

They were made to wait for prolonged periods of time without any toys to distract the three year old and were seen by more than one consultant, culminating in the boy having a meltdown.

The customer was disappointed that the staff had no knowledge about autism and had not been advised about the boys needs.

Following a letter to the Ophthalmology clinic, the department confirmed that they would be training their staff in supporting patients with autism and ensure that actions were taken to avoid any repeat of the traumatic experience.

I couldn’t find a dentist that would accommodate my needs

A wheelchair-bound customer called the Healthwatch Helpline after having trouble finding a dentist that would be able to accommodate her needs.

Healthwatch Helpline put her in touch with a dentist that would be able to treat her, through a referral from her GP, in a building that was specifically designed to cater for her needs.

My prescription wasn’t available when I needed it

One diabetic patient had his treatments moved from Leicester Royal Infirmary to his local surgery.

He called the Healthwatch Helpline after he had trouble accessing his prescription and was unable to contact the Practice Manager.

We spoke to the surgery who explained why his prescription had been delayed.

The surgery agreed to provide his medication and arranged a meeting for the patient with the Practice Manager.

I couldn’t sign up with with my GP of choice

One of our customers called with concerns after being told that she was unable to sign up with her GP of choice because she did not live in the correct area.

GP boundaries mean that if you leave your GPs catchment area you will have to find a new GP within your new locality.

The Healthwatch Helpline contacted the locality team who confirmed that she did in fact live in the catchment area.

The patient returned to her chosen surgery where she was taken on.

Health staff couldn’t meet my sons needs

One customer called the Healthwatch Helpline after having a traumatic experience with her autistic son at an Ophthalmology Clinic.

They were made to wait for prolonged periods of time without any toys to distract the three year old and were seen by more than one consultant, culminating in the boy having a meltdown.

The customer was disappointed that the staff had no knowledge about autism and had not been advised about the boys needs.

Following a letter to the Ophthalmology clinic, the department confirmed that they would be training their staff in supporting patients with autism and ensure that actions were taken to avoid any repeat of the traumatic experience.

I couldn’t find a dentist that would accommodate my needs

A wheelchair-bound customer called the Healthwatch Helpline after having trouble finding a dentist that would be able to accommodate her needs.

Healthwatch Helpline put her in touch with a dentist that would be able to treat her, through a referral from her GP, in a building that was specifically designed to cater for her needs.