Help to design Non-Emergency Patient Transport Services

Clinical Commissioning Groups in Leicester, Leicestershire and Rutland, who are the people who plan and buy local NHS services, are working together to design what non-emergency patient transport should look like in the future.

They have been gathering the experiences of patients, carers, escorts and health care professionals, of the non-emergency patient transport services which are currently provided by Arriva. They have also heard from drivers and control room and booking staff whose experience of providing non-emergency transport services directly influences the quality of the service and outcomes.

Following these conversations they are holding an interactive workshop to share what they have heard and are inviting those who attend to work together with the NHS to listen to the insights and share how they resonate with them.

The outcome of the work will assist the CCGs to put together a clear description of what non-emergency patient transport should look like and then to invite potential providers to outline how they can provide services that are effective, efficient and safe.  

Tamsin Hooton, Director of Urgent and Emergency Care in Leicester, Leicestershire and Rutland said, “We are currently going out across Leicester, Leicestershire at Rutland talking to people about what needs to happen so that patients in the area who are eligible experience effective, safe, appropriate and timely non-emergency transport services. We’re talking to people involved in these services, from patients, carers and health care professionals to drivers, control room and booking staff, gathering their current and desired experiences, and hearing from them what matters most.”

The interactive workshop is being held at the:

NSPCC, 3 Gilmore Close, Leicester LE4 1EZ
Thursday 14 July 2016
6.00pm for 6.30pm

Light refreshments will be available.

Mrs Hooton added, “The event is the opportunity for anyone who has experience of, or is interested in, non-emergency patient transport services to get involved in designing future services. During the event we will work together with you to share our insights and hear how they resonate with you.  The outcome of the work will help us to put together a clear description of what non-emergency patient transport should look like. Once we have done this we will then invite potential providers to outline how they can provide services that are effective, efficient and safe.” 

The event is expect to be popular, so people are asked to register by calling 0116 295 1155, emailing [email protected] or booking directly on line at www.westleicestershireccg.nhs.uk/transport.