Have your say

You can share your views and experiences of local health and social care services with us in a number of ways.

Feedback on local services

Tell us about the services you, or someone you know, have received. We want to know what you like and dislike, what is good or could be improved.

Submit a feedback form

Submit a feedback form

Take part in our surveys where you can provide valuable feedback about a particular area of health or social care. 

Complete a survey

Help to design Non-Emergency Patient Transport Services

Clinical Commissioning Groups in Leicester, Leicestershire and Rutland, who are the people who plan and buy local NHS services, are working together to design what non-emergency patient transport should look like in the future.

They have been gathering the experiences of patients, carers, escorts and health care professionals, of the non-emergency patient transport services which are currently provided by Arriva. They have also heard from drivers and control room and booking staff whose experience of providing non-emergency transport services directly influences the quality of the service and outcomes.

Following these conversations they are holding an interactive workshop to share what they have heard and are inviting those who attend to work together with the NHS to listen to the insights and share how they resonate with them.

The outcome of the work will assist the CCGs to put together a clear description of what non-emergency patient transport should look like and then to invite potential providers to outline how they can provide services that are effective, efficient and safe.  

Tamsin Hooton, Director of Urgent and Emergency Care in Leicester, Leicestershire and Rutland said, “We are currently going out across Leicester, Leicestershire at Rutland talking to people about what needs to happen so that patients in the area who are eligible experience effective, safe, appropriate and timely non-emergency transport services. We’re talking to people involved in these services, from patients, carers and health care professionals to drivers, control room and booking staff, gathering their current and desired experiences, and hearing from them what matters most.”

The interactive workshop is being held at the:

NSPCC, 3 Gilmore Close, Leicester LE4 1EZ
Thursday 14 July 2016

6.00pm for 6.30pm

Light refreshments will be available.

Mrs Hooton added, “The event is the opportunity for anyone who has experience of, or is interested in, non-emergency patient transport services to get involved in designing future services. During the event we will work together with you to share our insights and hear how they resonate with you.  The outcome of the work will help us to put together a clear description of what non-emergency patient transport should look like. Once we have done this we will then invite potential providers to outline how they can provide services that are effective, efficient and safe.” 

The event is expect to be popular, so people are asked to register by calling 0116 295 1155, emailing [email protected] or booking directly on line at www.westleicestershireccg.nhs.uk/transport.

Improving patients experience of Ophthalmology

In April 2015 we published a report ‘A week in Leicester Royal Infirmary (LRI): A Patient Perspective’.

Since then we have been successful in progressing the recommendations we made to the Ophthalmology Department.

The Ophthalmology department at LRI is one of the busiest services at Leicester Hospitals. During our visit, patients told us that better signage was something they wanted along with understanding the reason for consistent lengthy waiting times.

Leicester Hospitals created an Ophthalmology Action Plan in direct response to our recommendations and they’ve already completed a number of actions.

TVs and water machines have now been installed in the waiting rooms, signage has improved and patient feedback is being integrated into the plans for the booking centre.

NB. The Ophthalmology Department treats disorders and diseases of the eye.

Keeping patients informed and involved

The University Hospitals of Leicester (UHL) Quality Commitment 2016/17 Patient Experience pillar looks at keeping patients informed and involved in decisions around their care and treatment.

Patients should know the answers to the following questions:

  1. What is wrong with me?
  2. What is going to happen today and tomorrow?
  3. What do I need to achieve to go home?
  4. When am I going home?
  5. Who is my Consultant/Nurse?

The Patient Experience Team are currently engaging with Staff, Patients and the public to get their views and opinions on how they can achieve this. UHL would appreciate if you could take the time to complete the survey which can be accessed via the following link:

Involved and Informed about Care and Treatment

Please complete the survey by 30 June 2016.

Meet the board

The role of the Board is to help determine the strategic direction of Healthwatch Leicestershire and to ensure it provides a representative voice for as many users of health and social care services in the county as possible.

Meet the team

Nursing & Residential Homes Event

West Leicestershire Clinical Commissioning Group need your help to co-design Nursing and Residential Homes services for the future.

They are hosting an event to explain to you in detail what they have heard during our research into patients, carers and staff in care homes across West Leicestershire.

They then want you to use your experience of care to help us to co-create a shared vision of how services should look in the future and a bold action plan to get there.

A hot fork buffet will be provided.

To reserve your place contact Helen Cullinan 01509 567 796 or [email protected]

Have your say on possible changes to availability of paracetamol and gluten-free foods on prescription

The three Clinical Commissioning Groups (CCGs) in Leicester, Leicestershire and Rutland (LLR), who plan and pay for local healthcare services in the area, are investigating ways they can reduce the amount they spend on prescribing items which are also freely available to buy in supermarkets and community pharmacies.

These include paracetamol, which is available cheaply in supermarkets, and other over the counter medicines such as anti-histamines, thread worm, verruca treatments, dandruff, and other pain killers such co-codamol and ibuprofen.

Paracetamol is approximately four times more expensive when prescribed on the NHS compared to when it is purchased in pharmacies or supermarkets, and in 2015/16 the NHS spent approximately £1.5 million pounds on prescribing paracetamol for patients in Leicester, Leicestershire and Rutland. Some of this was to treat people with conditions which could have got better on their own, such as sore throats for adults or teething pains for babies.

It also includes gluten free food staples, such as bread, crackers & crispbreads, flour mixes, pasta and pizza bases. The NHS spent £700,000 prescribing gluten-free foods to support patients with Coeliac disease or dermatitis herpetiformis, conditions which are triggered by eating foods with gluten in them.  Gluten- free foods were originally prescribed to help people who needed them to eat a balanced diet, but are now easily found in supermarkets and the cost to the NHS is far more than the cost of buying it in the shops. It is also possible to eat a diet based around staples which do not include gluten, such as meat, fish, fruit, vegetables, rice, and potatoes.

To understand the affect that any changes to the prescribing of these items might have, Healthwatch Leicestershire is working with the CCGs to gather the views of people who currently receive these items on prescription or have friends, family members or people they care for that do.

So, if changes to the prescription of paracetamol or gluten free food products would affect you or your loved ones then we urge you to fill in the questionnaire and let us know what impact this might have on your life.

Have your say by completing the questionnaire here.

The closing date is 13 July 2016.