Local NHS team member appointed as one of a team of national Care Makers

The role of Care Maker will focus on improving patient care and inspiring healthcare workers across Leicester, Leicestershire and Rutland to do the same.

The Care Makers programme is rooted in the legacy of Games Makers from the London 2012 Olympics, with Care Makers tasked with spreading the word about compassion in practice and influencing positive changes in patient care.

The newly appointed Care Maker, who is also the Quality Lead for East Leicestershire and Rutland CCG, Fiona Fretter, said: “This is a fantastic opportunity for me and the CCG to further focus on improving patient care. We are ambassadors for the 6Cs – commitment, care, compassion, competence, communication and courage – which are the values all nurses and healthcare assistants work to. In fact, Care Makers only came from these two professions until recently when the opportunity was opened up to other people working in healthcare.”

As well as being an ambassador for the 6Cs, Care Makers are also tasked with inspiring people, encouraging and spreading best practice and helping to transform the NHS and its culture. Their role involves using tools such as social media and events to spread the word about compassion in practice.

Carmel O’Brien, Chief Nurse and Quality Officer, said: “We are delighted that Fiona has been appointed a Care Maker. As well as helping us to identify best practice, ways we can improve patient care and encourage others in healthcare in Leicester, Leicestershire and Rutland to do the same, this is great opportunity for Fiona.”