Have your say

You can share your views and experiences of local health and social care services with us in a number of ways.

Feedback on local services

Tell us about the services you, or someone you know, have received. We want to know what you like and dislike, what is good or could be improved.

Submit a feedback form

Submit a feedback form

Take part in our surveys where you can provide valuable feedback about a particular area of health or social care. 

Complete a survey

Have your say

Complete the form below to have your say about the health and social care services in Leicestershire. We want to hear about the services you, or someone you know, receives such as doctors, dentists, hospitals, day care centres or care homes.

Working on your behalf we will make sure that your voice is heard and acted on.

  • We will tell service providers about your experiences of care and hold them to account.
  • We will challenge organisations about poor practice and help to turn it into good practice.
  • We will represent your views at meetings with local decision makers to ensure your needs are considered.

*Fields are mandatory.

Meet the team

Nursing & Residential Homes Event

West Leicestershire Clinical Commissioning Group need your help to co-design Nursing and Residential Homes services for the future.

They are hosting an event to explain to you in detail what they have heard during our research into patients, carers and staff in care homes across West Leicestershire.

They then want you to use your experience of care to help us to co-create a shared vision of how services should look in the future and a bold action plan to get there.

A hot fork buffet will be provided.

To reserve your place contact Helen Cullinan 01509 567 796 or [email protected]

Have your say on possible changes to availability of paracetamol and gluten-free foods on prescription

The three Clinical Commissioning Groups (CCGs) in Leicester, Leicestershire and Rutland (LLR), who plan and pay for local healthcare services in the area, are investigating ways they can reduce the amount they spend on prescribing items which are also freely available to buy in supermarkets and community pharmacies.

These include paracetamol, which is available cheaply in supermarkets, and other over the counter medicines such as anti-histamines, thread worm, verruca treatments, dandruff, and other pain killers such co-codamol and ibuprofen.

Paracetamol is approximately four times more expensive when prescribed on the NHS compared to when it is purchased in pharmacies or supermarkets, and in 2015/16 the NHS spent approximately £1.5 million pounds on prescribing paracetamol for patients in Leicester, Leicestershire and Rutland. Some of this was to treat people with conditions which could have got better on their own, such as sore throats for adults or teething pains for babies.

It also includes gluten free food staples, such as bread, crackers & crispbreads, flour mixes, pasta and pizza bases. The NHS spent £700,000 prescribing gluten-free foods to support patients with Coeliac disease or dermatitis herpetiformis, conditions which are triggered by eating foods with gluten in them.  Gluten- free foods were originally prescribed to help people who needed them to eat a balanced diet, but are now easily found in supermarkets and the cost to the NHS is far more than the cost of buying it in the shops. It is also possible to eat a diet based around staples which do not include gluten, such as meat, fish, fruit, vegetables, rice, and potatoes.

To understand the affect that any changes to the prescribing of these items might have, Healthwatch Leicestershire is working with the CCGs to gather the views of people who currently receive these items on prescription or have friends, family members or people they care for that do.

So, if changes to the prescription of paracetamol or gluten free food products would affect you or your loved ones then we urge you to fill in the questionnaire and let us know what impact this might have on your life.

Have your say by completing the questionnaire here.

The closing date is 13 July 2016. 

Privacy policy

This privacy policy sets out how Healthwatch Leicestershire uses and protects any information that you give Healthwatch Leicestershire when you use this website.

Healthwatch Leicestershire is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Healthwatch Leicestershire may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 26 March 2013.

Contents

  1. What we collect

  2. How we use your information

  3. Security

  4. How we use cookies

  5. List of the main cookies used by the VAL website

  6. YouTube cookies

  7. Links to other websites

  8. Controlling your personal information

1. What we collect

We may collect the following information:

  • your name
  • your organisation name and details
  • your job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and our work with the sector

2. How we use your information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send information about training, funding and other sector specific activities.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. You may opt out of this by contacting the Healthwatch Helpline on 0116 2574 999.

3. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

4. How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

This may prevent you from taking full advantage of the website.

5. List of the main cookies used by the VAL website

Cookie Name Purpose More information
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited. Read more
Javascript settings has_js Lets the website know whether javascript is enabled on this device.  
Session Cookie e.g. SESS41abf1b6767311d0da8c09f9779b365d A unique ID that allows the site to pass information between pages  
Accessibility settings color
text_size
These cookie store preferences of colour and font size. It is used for accessibility purposes.  
Cookie Preferences healthwatch-leicestershire_cookiecontrol This cookie stores users agreement to accept cookies from the site.  

6. YouTube cookies

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.

7. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

8. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website your data will be for the use of Healthwatch Leicestershire’s work unless explicitly stated otherwise
  • If you have previously agreed to us using your personal information for direct contact you may cancel it any any time by contacting us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Healthwatch Leicestershire
9 Newarke Street
Leicester
LE1 5SN

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Terms & conditions

These terms and conditions tell you how this Healthwatch website is managed and how you are protected when you are using our site.

If you do not agree with these terms, you should leave the site immediately.

Using our site

This Healthwatch website is maintained for your personal use and viewing. Access and use by you of this site constitutes acceptance by you of our Terms and Conditions, which take effect from the date of first use.

Copyright

The material featured on this site is subject to copyright protection unless otherwise indicated.

This Healthwatch website’s copyright protected material may be reproduced free of charge in any format or medium for research, private study or for internal circulation within an organisation. This is subject to the material being reproduced accurately and not used in a misleading context.

Where any of this Healthwatch website’s copyright items from this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged.

Permission to reproduce this Healthwatch website’s protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

Use of the Healthwatch logo

We don’t allow external organisations to use our logo – including all registered providers. The only exceptions may be partner organisations that work closely with us on specific projects. In these cases, we may give permission for our logo to be used.

Our policy on the use of the logo is designed to prevent the public from being misled. Therefore, no provider – including registered providers – are allowed to use the logo.

The Healthwatch logo is a registered trademark and is protected under trademark law. If an external party uses it without permission, this constitutes infringement of our trademark.

Disclaimer

This website and material relating to Healthwatch , information, products and services (or to third party information, products and services), is provided ‘as is’, without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that the functions in the material contained on this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, or reliability of the materials.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of this website.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet.

We cannot accept any responsibility for any loss, disruption or damage to your data or computer system which may occur whilst using material derived from this website.

You may not use the website or access it for any purpose, and/or to upload any content or data, which involves the transmission or other making available of any computer code, file, or program that is harmful or invasive or is intended to damage or hijack the operation of, or to monitor the use of, any hardware, software, or equipment (including, without limitation, any virus, worm, Trojan horse, Easter egg, time bomb or spyware).

Links from your website to this Healthwatch website

You are welcome to link to this website. However, please ensure you comply with the following conditions:

  • You must not imply in any way that this Healthwatch website endorses your organisation.
  • You may not use any version (local or national) of the Healthwatch logo without written agreement from us.
  • It is your responsibility to ensure deep-links to this Healthwatch website are kept updated. We will not notify you if we move content.

Links from this Healthwatch website website to your website

At this time this website only links to organisations that fit the following criteria:

  • Listing and linking of external websites should not be taken as endorsement of any kind.
  • External websites must have a clear aim, be highly relevant to the local Healthwatch audience and must contain quality content.
  • Government and public sector agency sites – i.e. departments or non-departmental government bodies
  • Statutory bodies
  • Educational establishments
  • Sites that have some connection with government or established authority – e.g. BBC, Stationery Office
  • Selected voluntary bodies and charities with advocacy functions of national importance
  • Selected trade, professional associations and unions.

Any links we add to our site must be directly relevant to specific sections or pages of this Healthwatch website.

We reserve the right to refuse or include links to any website.

  • Links must be directly relevant to specific sections or pages of the Healthwatch website.
  • Sites for which there are grounds for doubting the accuracy of the content will be excluded. A site may be excluded if the professional reputation of the site owner is unknown and/or there are grounds for doubting the accuracy of the content or suspecting critical bias.
  • Sites that push particular agenda or interests that might run counter to government policy or main messages will be excluded.
  • Private sector sites that promote company products or services will not normally be included.

Although we will endeavour to maintain links to other websites, we cannot guarantee that these links will work all the time and we have no control over the availability or reliability of linked pages. 

Contact us

Use this form for general contact and enquiries, if you have specific feedback about local health and social care services please use the Have your say form. Please complete all fields.

Healthwatch Leicestershire
9 Newarke Street
Leicester
LE1 5SN

0116 2574 999
[email protected]

*Fields are mandatory.

Have your say

You can share your views and experiences of local health and social care services with us in a number of ways.

Feedback on local services

Tell us about the services you, or someone you know, have received. We want to know what you like and dislike, what is good or could be improved.

Submit a feedback form

Submit a feedback form

Take part in our surveys where you can provide valuable feedback about a particular area of health or social care. 

Complete a survey

About us

Healthwatch Leicestershire is the county’s patient and public champion for health and social care services. 

We exist to help the residents of Leicestershire get the best service from health and social care providers.

We do this by listening to local people about their views and experiences of using health and social care services, such as:

  • GPs and practices
  • Mental health services
  • Hospitals
  • Social care
  • Community health services
  • Carers services
  • Children and young people services

We use what we hear to challenge and influence those who plan, run and regulate services so improvements are made for local people.

Our Vision and Mission

Vision

Higher quality and more accessible health and social care services in Leicestershire through public involvement.

Mission

To be an independent, influential consumer champion of health and social care services in Leicestershire where consumer rights and responsibilities in health and social care are understood and delivered.

We will achieve this by:

  • Understanding what matters most to consumers, especially those least included, by always starting with their needs and rights.
     
  • Developing evidence-based local insights to share with local partners, and Healthwatch England to inform national insight.
     
  • Influencing those who have the power to change design and delivery of services so they better meet the needs and rights of users.

How we work

Healthwatch Leicestershire exists to help the public get the best out of their local health and social care services.

We do this by:

  • Listening to the local community, consumers and health and social care providers to understand what matters most.
     
  • Providing an information and signposting service that is supported and developed with health and social care providers.
     
  • Keeping up-to-date with local and national health and social care plans to understand how these will affect local people.
     
  • Challenging and scrutinising services, gathering evidence and recommending ways to improve the service for local people.
     
  • Representing local people by presenting the evidence gathered to health and social care boards and committees with the aim to influence change for the better.

Our priorities

In January 2016 we surveyed Healthwatch Leicestershire members and the general public to find out what areas of health, wellbeing and social care people consider a priority. 

The results from the survey told us that the following health and social care services are a priority for the people of Leicestershire. 

GPs – making appointments, ongoing care plans and out of hours services.

Hospitals – waiting times, treatment and discharge.

Community Care – receiving care services and receiving care in the community.

Long term health conditions – accessing services, available support and ongoing care.

Young people mental health – access to mental health services and support services

Older people – discharge from hospital, care homes and carers

We will now focus our work over the next 12 months on making a difference within these priority areas for local people.

How we’ve improved services for local people

Learn how our work has helped to improve specific services for patients, carers and the public across Leicestershire.

Making it easier for patients to book a GP appointment

Improving patients experience of Ophthalmology

Supporting carers

Access to GPs for newborns
 

How we work with Healthwatch England and the local network

Healthwatch Leicestershire is part of the Healthwatch national network that work together to share information, expertise and learning in order to improve health and social care services.

The network is made of up of local Healthwatch across each of the 152 local authority areas and Healthwatch England, is the national body.

Healthwatch has a common purpose – to ensure the voices of people who use services are listened to and responded to. The network shares a brand, has common values and comes together to work on priority areas and campaigns.

Local Healthwatch provide unique insight into people’s experiences of health and social care issues across the country; they are the eyes and ears on the ground telling Healthwatch England what matters in the local communities across the country.

Healthwatch England identify national patterns and issues within health and social care service from the information provided by local Healthwatch. They use this intelligence to inform their national work, and with the backing of legal powers, raise the concerns with people who commission, regulate and provide health and social care services nationally.

Learn more about Healthwatch England and the network

Our Vision and Mission

Vision

Higher quality and more accessible health and social care services in Leicestershire through public involvement.

Mission

To be an independent, influential consumer champion of health and social care services in Leicestershire where consumer rights and responsibilities in health and social care are understood and delivered.

We will achieve this by:

  • Understanding what matters most to consumers, especially those least included, by always starting with their needs and rights.
     
  • Developing evidence-based local insights to share with local partners, and Healthwatch England to inform national insight.
     
  • Influencing those who have the power to change design and delivery of services so they better meet the needs and rights of users.

How we work

Healthwatch Leicestershire exists to help the public get the best out of their local health and social care services.

We do this by:

  • Listening to the local community, consumers and health and social care providers to understand what matters most.
     
  • Providing an information and signposting service that is supported and developed with health and social care providers.
     
  • Keeping up-to-date with local and national health and social care plans to understand how these will affect local people.
     
  • Challenging and scrutinising services, gathering evidence and recommending ways to improve the service for local people.
     
  • Representing local people by presenting the evidence gathered to health and social care boards and committees with the aim to influence change for the better.

Our priorities

In January 2016 we surveyed Healthwatch Leicestershire members and the general public to find out what areas of health, wellbeing and social care people consider a priority. 

The results from the survey told us that the following health and social care services are a priority for the people of Leicestershire. 

GPs – making appointments, ongoing care plans and out of hours services.

Hospitals – waiting times, treatment and discharge.

Community Care – receiving care services and receiving care in the community.

Long term health conditions – accessing services, available support and ongoing care.

Young people mental health – access to mental health services and support services

Older people – discharge from hospital, care homes and carers

We will now focus our work over the next 12 months on making a difference within these priority areas for local people.

How we’ve improved services for local people

Learn how our work has helped to improve specific services for patients, carers and the public across Leicestershire.

Making it easier for patients to book a GP appointment

Improving patients experience of Ophthalmology

Supporting carers

Access to GPs for newborns
 

How we work with Healthwatch England and the local network

Healthwatch Leicestershire is part of the Healthwatch national network that work together to share information, expertise and learning in order to improve health and social care services.

The network is made of up of local Healthwatch across each of the 152 local authority areas and Healthwatch England, is the national body.

Healthwatch has a common purpose – to ensure the voices of people who use services are listened to and responded to. The network shares a brand, has common values and comes together to work on priority areas and campaigns.

Local Healthwatch provide unique insight into people’s experiences of health and social care issues across the country; they are the eyes and ears on the ground telling Healthwatch England what matters in the local communities across the country.

Healthwatch England identify national patterns and issues within health and social care service from the information provided by local Healthwatch. They use this intelligence to inform their national work, and with the backing of legal powers, raise the concerns with people who commission, regulate and provide health and social care services nationally.

Learn more about Healthwatch England and the network