The contracts for the diabetes patient education programme (currently called DESMOND) covering Leicester, Leicestershire and Rutland will expire in 2016. This gives the health service the chance to review the existing service and potentially make changes of improvement for its patients. Whether you are a diabetes patient or not, East Leicestershire and Rutland CCG (Clinical Commissioning Group) would like to hear your views on what you think a diabetes education service should look like.
Give your views by completing the survey.
Healthwatch Leicestershire Winter Tour report paints a cold picture
The findings of Healthwatch Leicestershire’s ‘My Voice Counts’ Winter Tour, published today, show that people in the county would like more care and compassion from health and social care services.
The Tour, which engaged with over 600 members of the public at various events and venues, logged many complaints about a lack of care and respect towards patients from GPs, hospitals and carers.
People with mental illnesses told Healthwatch Leicestershire they would like medical staff to show more concern about their emotional welfare, and to be treated holistically for both physical and mental illnesses, as these were often related.
There were criticisms about patient privacy and customer service with some patients feeling uncomfortable, judged or ignored.
Following up from this comprehensive winter tour, Healthwatch Leicestershire is holding a series of Community Conversations in August and September throughout the county, talking to local people about their experiences and opinions of the services they receive.
Rick Moore, Chair of Healthwatch Leicestershire said of the organisation’s engagement work in the community:
“The ‘My Voice Counts’ Tour was a great way for us to gather the experiences of the general public, in addition to groups of people whose voices sometimes go unheard.
“As well as emphasising some of the problems we’ve come across in other reports, the Tour highlighted that being treated holistically and with genuine compassion and respect are hugely important factors to patients, that improve the overall perception of treatment and willingness to be treated.
We will bring all of these issues to our meetings with those responsible for commissioning and providing services and look forward to engaging with more local people at our ‘Community Conversations’ events this summer”.
Healthwatch Leicestershire will be at the Loughborough Mela this Sunday 16 August and its report ‘My Voice Counts: Winter Tour’ as well as other ‘Community Conversations’ dates are available below.
LPT’s Community Immunisation Service to provide immunisations to thousands of children
Leicestershire Partnership NHS Trust (LPT) has been awarded the contract to provide immunisations to primary and secondary school aged children across Leicester, Leicestershire and Rutland.
The vaccinations which are routinely given as part of the NHS childhood vaccination programme will be delivered in schools by the newly setup Community Immunisation Service.
From September 2015, all children in school years one to six will be offered the nasal flu vaccine at their school to protect against seasonal flu.
Girls aged 12 to 13 years will be offered the HPV vaccine which offers protection against cervical cancer. The first dose of the HPV vaccine will be offered to girls in school year 8 and a second dose will be offered in school year 9.
All young people in school year 9 will be offered the teenage booster which offers continued protection against tetanus, diphtheria and polio (Td/IPV) as well as the meningitis booster. The jabs will be delivered at varied times throughout the academic year.
Nurses from LPT regularly deliver vaccinations in schools and in some GP surgeries. LPT has continuously delivered the HPV vaccination programme in schools since 2008 and over the last two years has successfully vaccinated children as part of the national nasal flu pilot programme.
Previously the teenage booster and meningitis booster vaccinations were provided locally at GP practices. By offering these vaccinations in schools it will make it easier and more convenient for the young people to complete the full programme of these lifesaving immunisations.
Helen Thompson, FYPC Divisional Director at Leicestershire Partnership NHS Trust, said: “We are delighted to have won the contract to continue to deliver the immunisation programme to local children in schools. We have already demonstrated that our uptake rate for the HPV immunisation is higher than the national average and we vaccinated over 58,000 children against flu, using the nasal flu spray last year.
“In year nine, all young people will also be offered the teenage booster which continues the protection they were offered as babies against diphtheria, tetanus and polio. They will also be offered the Meningitis ACWY vaccine, which offers protection against the W strain of the disease. This national change is following the rise in the number of MenW cases reported in the UK in recent years.”
“We look forward to continue working in partnership with schools to protect the health of children, young people and local communities.”
Information packs have been sent to all schools with dates for immunisation sessions, which schools will let parents know about during September. Parents will also be provided with information to read with their children, sign and return to school. Those children who are home educated or not enrolled at school will be invited to attend a community clinic.
During 2014/15 the team engaged with over 400 schools across Leicester, Leicestershire and Rutland. Last year the nasal flu vaccine was offered to over 97,500 school aged children, a total of 58,000 were successfully and effectively vaccinated against seasonal flu. The Trust also had the highest uptake of the HPV vaccine in the country.
Helen continued, “These vaccinations provide vital protection against a range of serious infections and diseases.”
Dr Tim Davies, Public Health Consultant for NHS England in Leicestershire, said: “Flu is not just a bad cold. It can increase the risk of developing more serious illnesses, such as bronchitis, pneumonia or a painful ear infection, especially in the young and those with pre-existing medical conditions.
“The vaccine is the best possible protection against the flu virus. Not only is the nasal spray needle-free, it also works even better than the injected flu vaccine with fewer side effects.
“All the vaccinations we are delivering this year are quick and relatively painless, and are the most effective way of preventing unwanted illness such as flu and HPV.”
Once again age appropriate information on immunisations will be available at healthforkids.co.uk and healthforteens.co.uk. A video for younger children on flu will be available to watch on the healthforkids.co.uk site which explains all about the nasty symptoms of flu and how they can be a flu hero. A funky but informative video about HPV will be available for young girls on the healthforteens.co.uk to take them through the myths and facts of HPV.
For more information about the NHS childhood vaccination programme, visit: www.nhs.uk/conditions/vaccinations
The Community Immunisation Service also schedules and supports GPs by providing routine childhood immunisations for children and young people under 17 years old. The service may also be called upon to respond in the event of outbreaks in the community.
Local NHS team member appointed as one of a team of national Care Makers
The role of Care Maker will focus on improving patient care and inspiring healthcare workers across Leicester, Leicestershire and Rutland to do the same.
The Care Makers programme is rooted in the legacy of Games Makers from the London 2012 Olympics, with Care Makers tasked with spreading the word about compassion in practice and influencing positive changes in patient care.
The newly appointed Care Maker, who is also the Quality Lead for East Leicestershire and Rutland CCG, Fiona Fretter, said: “This is a fantastic opportunity for me and the CCG to further focus on improving patient care. We are ambassadors for the 6Cs – commitment, care, compassion, competence, communication and courage – which are the values all nurses and healthcare assistants work to. In fact, Care Makers only came from these two professions until recently when the opportunity was opened up to other people working in healthcare.”
As well as being an ambassador for the 6Cs, Care Makers are also tasked with inspiring people, encouraging and spreading best practice and helping to transform the NHS and its culture. Their role involves using tools such as social media and events to spread the word about compassion in practice.
Carmel O’Brien, Chief Nurse and Quality Officer, said: “We are delighted that Fiona has been appointed a Care Maker. As well as helping us to identify best practice, ways we can improve patient care and encourage others in healthcare in Leicester, Leicestershire and Rutland to do the same, this is great opportunity for Fiona.”
LPT consultant shortlisted for national volunteering award
A consultant psychiatrist from Leicester could be in line for a national award in recognition of voluntary work to improve mental health care in war-torn countries. Dr. Mohammed Abbas, who is based at Leicestershire Partnership NHS Trust’s Bradgate mental health unit, has been shortlisted for the…
Views sought by local NHS managers on voluntary sector mental health and wellbeing services
The three NHS organisations that commission health services across Leicester, Leicestershire and Rutland are reviewing the funding they provide to voluntary and community sector organisations which support people with mental health needs. As part of this review, they are keen to hear from patients…
Ask decision makers a question
We are meeting the Chief Executive of University Hospitals of Leicester (UHL) and Director of Adults and Communities at Leicestershire County Council (LCC) to ask questions which Healthwatch members and the public have submitted. These meetings are a way for you to get a response from the people…
Healthwatch is hiring
We’re seeking a Communications Officer to support Healthwatch Leicestershire. As the Communications Officer for Healthwatch Leicestershire, you will play an integral role in ensuring that people have the opportunity to speak out on health and social care. This is a fixed term contract until 29…
Local NHS organisation chosen to work with Macmillan Cancer Support to help improve patient experience
NHS East Leicestershire and Rutland Clinical Commissioning Group (CCG) announced as one of 10 national development sites Insight harnessed from over two million GP consultations a year across East Leicestershire and Rutland – average of 5,500 a day The CCG is one of only 10 across the country to be…
The effects of unsafe hospital discharge on Leicestershire’s most vulnerable
The results of a study involving Healthwatch Leicestershire (HWL) have gained national media coverage. Patient champion Healthwatch England, working with 101 local Healthwatch’s, looked at the stories of thousands of people across the country, to produce its report ‘ Safely home: What happens when…
Healthwatch Leicestershire throws a spotlight on local GP services
Local people have been telling Healthwatch Leicestershire about their opinions and experiences of GP services in the county through a new quick poll. The health and social care watchdog launched the new format surveys in April through its website, social media, newsletters and e-news, and received…
Healthwatch Leicestershire Community Conversations in August and September
We’re going on tour! We’ll be at a number of community events during August and September so why not pop along and see us and tell us about your experiences of Health & Social Care Services in your local area. Find out more about the work of healthwatch and also about becoming a member. You…
Views sought on widening talking therapies support in city
A specialist talking therapies service for adults in Leicester city who are stressed, depressed or have anxiety, is asking people to comment on how it can extend its range of therapies. The service is a partnership between Leicestershire Partnership NHS Trust’s Improving Access to Psychological…
Leicester, Leicestershire and Rutland to lead NHS into new era of urgent care
NHS England Chief Executive Simon Stevens and the NHS Five Year Forward View partners announced eight new vanguards that will launch the transformation of urgent and emergency care for more than nine million people. This includes the Leicester, Leicestershire and Rutland System Resilience Group…
Dementia Words Matter
DEEP & the Dementia Action Alliance have produced ‘Dementia Words Matter’, a guide written by people with dementia, that sets out the words and descriptions of dementia that would preferably be avoided. Dementia is discussed more regularly now, in the media – both on television and in…
Lightbulb meetings
People are being given a chance to help shape a pioneering support service to help people keep up with the demands of living safely at home. The Lightbulb Programme is supported by Leicestershire County Council and the seven district councils. Once up and running Lightbulb hopes to provide a single…
National Institute for Health and Care Excellence Chair Vacancy
NICE is seeking to appoint a chair to its service user/carer experience of social care guideline committee. The Guideline Committee (GC) will review the evidence and develop recommendations to improve service user and carer experience of social care in England. They are looking for a person with…
CQC inspectors publish reports on 61 more GP practices
The Care Quality Commission has published a further 61 reports on the quality of care provided by GP practices that have been inspected under its new approach. Following recent inspections by specialist teams, 51 practices have been rated as Good, five have been rated Requires Improvement, three…
John Lewis boost for therapeutic work on Bradgate mental health wards
City centre shoppers in Leicester have provided a £1,600 boost for therapeutic work with patients at the Bradgate Mental Health Unit – and it’s all the result of a polite request for shampoo! Leicestershire Partnership NHS Trust occupational therapist (OT) Karen Thompson, who works with the OT team…
Don’t let allergies cloud your child’s day
Leicestershire and Rutland NHS leaders are advising parents to consider a range of precautions to help children with allergies to cope with the summer holidays. East Leicestershire and Rutland Clinical Commissioning Group (CCG), West Leicestershire CCG and Leicester City CCG are advising parents to…
Healthwatch report shows effects of unsafe hospital discharge on vulnerable people
Healthwatch Leicestershire took part in national research commissioned by Healthwatch England to explore what happens to patients when they are discharged from healthcare settings. The research gathered evidence from a small group of vulnerable patients who experienced ‘unsafe discharge’ from…
Ambulance Handover at Leicester Royal Infirmary – Enter & View Visit Report
Healthwatch Leicestershire undertook an Enter & View visit at Leicester Royal Infirmary (LRI) on Thursday 12 March 2015 to observe the Ambulance handover. The purpose of the visit was to: observe the handover of patients from the ambulance service to the hospital. observe the ambulances…
Music goes from mental health wards to album launch
A Leicester band that has taken live music gigs and interactive workshops on a ‘tour’ across mental health wards in Leicestershire has recorded a new EP to showcase the work. Moving InWards is a collaboration between acclaimed acoustic band Refuge and Leicestershire Partnership NHS Trust (LPT). To…
FGM is happening here – it has to stop!
New film urges people across Leicester, Leicestershire and Rutland to look out for and report signs of Female Genital Mutilation (FGM) Hard hitting film spells out the facts and dangers about FGM Impending summer holiday season a peak time for FGM activity Girls at risk of “procedure that will…
Move it – Boom summer parks adventure is here!
Move it-Boom, the latest innovative summer parks craze has launched from Leicestershire Partnership NHS Trust. The challenge is to visit local parks across Leicester, Leicestershire and Rutland, and complete as many of the activity challenges on healthforkids.co.uk. There is something for everyone…
Patient perspective report is a “shining example” of making a difference to healthcare
A report by Healthwatch Leicestershire about a week spent at Leicester Royal Infirmary (LRI) has been highly commended at the prestigious Healthwatch Network Awards of Achievement 2015. The Awards showcase and reward the individuals and teams across the network who have demonstrated exceptional…
Your views on dental services
We are asking for your views, opinions and experiences of dental services in a quick poll survey. The consumer group Which? recently conducted an undercover investigation in to the pricing of dental services and found that some dentists are falsely claiming to offer NHS care and breaking rules on…
Leicestershire County Council Consultation on the Catherine Dalley residential elderly person’s home
Catherine Dalley House is a residential elderly person’s home located in Melton Mowbray. It requires considerable immediate work to modernise and repair the building – this would cost approximately £140,000. In the next 2-5 years, additional work would be required at a cost of about £175,000 to…
National award recognises patients’ voices make a difference
Healthwatch Leicestershire has been shortlisted for a prestigious national award as part of the Healthwatch Network Awards of Achievement 2015. The Awards showcase and reward the individuals and teams across the network who have demonstrated exceptional impact within local communities. The…